MEDPHARM Company team is committed to providing quality sterilization products, service, parts and
maintenance training at significant savings. From customized parts packages to turnkey equipment
acquisition and installation, our innovative sterilization solutions are designed to meet our customers' needs.
We understand that untimely breakdowns are costly and can be detrimental to your everyday operations.
Our service team is compromised of expert technicians that respond quickly to all of your service needs.
We offer on-site service support including inservices, installation and deinstallation of your equipment. From
breakdown repairs to comprehensive maintenance programs, we have an innovative service solution for you.
We will service on-Site Repairs.Our staff is equipped with the resources required to provide you with
on-site, on-time repairs in compliance with manufacturer specifications. We also provide installation,
deinstallation, and inservices on most makes and models of sterilization equipment. Near or far we can
provide you with service support that you need.
Our reconditioning background has taught us of the importance of having quality parts on hand at all times. We have a large inventory of individual repair parts, as well as preventive maintenance kits, and consumables in stock and ready to ship today.
With our expert technical support staff, it is not always necessary to have part numbers to place an order.
We will help you identify the quality parts that you need.
Our Manager Director Mr Leo Has 20 Years Experienced In Steam Sterilizer Field And Create Medpharm With
Him Compresension Of Steam Sterilizer Design,Production,Quality Control And After Sales.We Receive New
Idea And Transfer Them Into Our Products.We Have The Belief That There Is Always Better Than Best.
Medphram service.
From installation space wide or narrow,we offer different door type options;
from decontamination request, we offer recessed through wall and floor standing installation;pass
through or single door for isolation requirements;according to sterile products dimension and size,
we offer design for the trays and plates,carriages and loading cart etc.
Pre-Sales
We assist customers in defining the optimal sterilization solutions based on:
• Load type and size
• Required cycles
• Space limitation
• Delivery time
• Budget
Manufacturing
The manufacturing process is fully documented according to detailed design and quality considerations.
Factory Acceptance Testing (FAT) ensures that the product leaves the factory in compliance with
the customer’s requirements.
Post-Delivery
Medphram’s team is available to assist during autoclave installation and connectionto utilities.
During Site Acceptance Testing (SAT) our support also includes assistance with calibration and
validation.Additional help is available regarding PQ, Training &Operation.
Pre-sale-Questionaire-URS-Quotation-Order
Manufacturing-DQ/Design Review-Production/Internal IQ/OQ-FAT
Post sale-Installation-SAT-Validation-Operation
Punctual delivery time:
* We put your order into our tight production schedule, ensure your punctual delivery time.
* Production / inspection report before your order packed.
* Shipping notice/ insurance to you as soon as your order is shipped.
After sales service:
* We respect your feed back after receive the goods.
* We provide 12-24 months warranty after goods arrive.
* We promise all spare parts available in lifetime use.
Professional sales:
* We value every inquiry sent to us, ensure quick competitive offer.
* We cooperate with customer to bid tenders. Provide all necessary document.
* We are a sales team, with all techinical support from engineer team.
We have sales team,after service team,technical support team and quality control team.all of us
at least can speak at least one foreigner which ensure no communication problems with clients.
Manager director Mr Leo visited Libra infusions ltd in Bangladesh and offer solution for four
sterilizers reconditioning and sign contracts in May,2015.
Mr Leo visited ploy valencia in Thailand Oct.,2015 and give training and product introduction
to extend business relationship.
Dec,2015,Mr Juan from Colombia visited our factory and showed interested in work with us.
